About Summit

It is said that customers are just people who want to be treated with Compassion. They are always looking for excellent human interactions and are willing to pay a price for it and also staying loyal.

Meeting shifting customer expectations and providing exceptional customer experiences are the top priority of every business today. A lot had changed post COVID 19 and the customer has become more flexible and more accepting of change as a whole. Having said that, business now need to learn how to meet heightened expectations and satisfy changing tastes.

In today's time, data driven decision making is the key to most challenges faced in the customer experience function. Analytical outcomes help businesses meet customer expectation and provide positives experiences that foster loyalty and boost customer retention.

The year 2022 has seen CX being driven by AI & IoT, leveraging technology driven solutions to challenges by building deeper connections with their customers.

Immersive & Hybrid experiences with the emergence of Metaverse is said to be the next evolution of social connection which will add a new realm to customer experience by integrating AR & VR.

A holistic strategy not eliminating the human element is a very necessary trait every customer experience should be stamped by. Humanizing technology is what the next big challenge seems to be.

Be part of this Summit to lean from our Speakers experiences and get actionable insights of solutions that helped them overcome challenges on their journey in strategizing to strive for superior experiences for their customers.

Our Partners

Focus of the Summit

  • Understanding Customer Psychology

  • Data Driven Decision making

  • Customer Centric

  • Transformation

  • Digital CX

  • CX Maturity pathway Mapping

  • Strategies for ensuring Customer Loyalty

  • Humanizing Technology for better CX

Who should attend?

MD, CXO, VP, AVP, Heads of:

  • Customer Experience

  • Customer Service

  • Customer Relationship

  • Customer Loyalty

  • Consumer Insights & Analytics

  • Operations

  • Contact Centre Product Development

  • Digital

  • Innovation & Technology

  • Marketing

  • User Experience

Industry Focus

The summit will be attended by 150+ participants from BFSI – Fintech & Financial Services, NBFC, Aviation, IT & BPM, Telecommunication, E-commerce, Healthcare, Food & Beverages, D2C, Retail, Pharmaceuticals, Tourism & Hospitality so on and so forth.


  • CRM

  • WhatsApp Solutions

  • Chatbot Solutions

  • SMS Solutions

  • E-mail Solutions

  • Voice Solutions

  • Marketing Automation

  • User Experience Solutions

  • Data Security Solutions

  • CX Process Improvement Solutions

  • Customer Experience Management Solutions

  • Digital Solutions

  • Salesforce Automation

  • Customer Retention Solutions

Our Speakers

Dr. Shashank Sinha


Reena Evans

Senior Director - CX Operations

Maharajan Chidambaram

Director (CX Design & Strategy)

Shreya Krishnan

EVP and Head - Marketing and Communications
Aon India

Poonam Bhat

EVP Digital
Vodafone Idea Ltd.

Prashant Sharma

VP - CX, Risk and Payments,

Deepika Kaushal

Deputy VP Piramal Capital &
Housing Finance

Ankit Mathur

VP - Operations, Technology & Innovation, Food Business
ITC Limited

Sudeep Bansal

VP of Growth
WOW Skin Science

Cauvery Uthappa

Associate Director - Marketing, Communications & Public Affairs

Mousumi Mohanty

Category Growth & Marketing Director - Fashion & Grocery
Tata Digital

Manish Kumar Purwar

Sr. Director - Technical Product Manager, Customer Experience
GE Healthcare

Tuhin Chakraborty

Design Strategist; Customer Experience, Product & Design Service Line Thoughtworks

Sachin Jaiswal

Director of Product Management, Customer Service

Sumon Chandra

Chief Growth Officer

Santosh Kevlani

Head of Monetization, Customer Experience, Contact Center, Payment Partnerships & Alliances

Vikrant Saini

Head - Customer Engineering

Kedar Ravangave

Head Brand & Category Marketing, Amazon India (Amazon, Prime, Pay, Fashion, Fresh & Amazon Specials)

Vijay Vittal

Chief Product Officer

Suhita Habeeb

Product Strategist, Customer Experience, Product & Design Service Line

Vishal Agarwal

Co-Founder and CEO

Sachin Sapre

Product Strategist; Customer Experience, Product & Design Service Line

Bhanu Singh

Tubelight Communications Limited

Varadharajan Ragunathan

Head - Monetization & Customer Engagement

Ashwin Guptha

Customer Service Transformation Head
PWC India

Nishant Nayyar

Head Of Digital Marketing
Narayana Health