It is said that customers are just people who want to be treated with Compassion. They are always looking for excellent human interactions and are willing to pay a price for it and also staying loyal.
Meeting shifting customer expectations and providing exceptional customer experiences are the top priority of every business today. A lot had changed post COVID 19 and the customer has become more flexible and more accepting of change as a whole. Having said that, business now need to learn how to meet heightened expectations and satisfy changing tastes.
In today's time, data driven decision making is the key to most challenges faced in the customer experience function. Analytical outcomes help businesses meet customer expectation and provide positives experiences that foster loyalty and boost customer retention.
The year 2022 has seen CX being driven by AI & IoT, leveraging technology driven solutions to challenges by building deeper connections with their customers.
Immersive & Hybrid experiences with the emergence of Metaverse is said to be the next evolution of social connection which will add a new realm to customer experience by integrating AR & VR.
A holistic strategy not eliminating the human element is a very necessary trait every customer experience should be stamped by. Humanizing technology is what the next big challenge seems to be.
Be part of this Summit to lean from our Speakers experiences and get actionable insights of solutions that helped them overcome challenges on their journey in strategizing to strive for superior experiences for their customers.
Focus of the Summit
Understanding Customer Psychology
Data Driven Decision making
CX Maturity pathway Mapping
Strategies for ensuring Customer Loyalty
Humanizing Technology for better CX
Who should attend?
MD, CXO, VP, AVP, Heads of:
Consumer Insights & Analytics
Contact Centre Product Development
Innovation & Technology
The summit will be attended by 150+ participants from BFSI – Fintech & Financial Services, NBFC, Aviation, IT & BPM, Telecommunication, E-commerce, Healthcare, Food & Beverages, D2C, Retail, Pharmaceuticals, Tourism & Hospitality so on and so forth.
User Experience Solutions
Data Security Solutions
CX Process Improvement Solutions
Customer Experience Management Solutions
Customer Retention Solutions
Dr. Shashank Sinha
Senior Director - CX Operations
Director (CX Design & Strategy)
EVP and Head - Marketing and Communications
Vodafone Idea Ltd.
VP - CX, Risk and Payments,
Deputy VP Piramal Capital &
VP - Operations, Technology & Innovation, Food Business
VP of Growth
WOW Skin Science
Associate Director - Marketing, Communications & Public Affairs
Category Growth & Marketing Director - Fashion & Grocery
Manish Kumar Purwar
Sr. Director - Technical Product Manager, Customer Experience
Design Strategist; Customer Experience, Product & Design Service Line Thoughtworks
Director of Product Management, Customer Service
Chief Growth Officer
Head of Monetization, Customer Experience, Contact Center, Payment Partnerships & Alliances
Head - Customer Engineering
Head Brand & Category Marketing, Amazon India (Amazon, Prime, Pay, Fashion, Fresh & Amazon Specials)
Chief Product Officer
Product Strategist, Customer Experience, Product & Design Service Line
Co-Founder and CEO
Product Strategist; Customer Experience, Product & Design Service Line
Tubelight Communications Limited
Head - Monetization & Customer Engagement
Customer Service Transformation Head
Head Of Digital Marketing