It is said that customers are just people who want to be treated with Compassion. They are always looking for excellent human interactions and are willing to pay a price for it and also staying loyal.
Meeting shifting customer expectations and providing exceptional customer experiences are the top priority of every business today. A lot had changed post COVID 19 and the customer has become more flexible and more accepting of change as a whole. Having said that, business now need to learn how to meet heightened expectations and satisfy changing tastes.
In today's time, data driven decision making is the key to most challenges faced in the customer experience function. Analytical outcomes help businesses meet customer expectation and provide positives experiences that foster loyalty and boost customer retention.
The year 2022 has seen CX being driven by AI & IoT, leveraging technology driven solutions to challenges by building deeper connections with their customers.
Immersive & Hybrid experiences with the emergence of Metaverse is said to be the next evolution of social connection which will add a new realm to customer experience by integrating AR & VR.
A holistic strategy not eliminating the human element is a very necessary trait every customer experience should be stamped by. Humanizing technology is what the next big challenge seems to be.
Be part of this Summit to lean from our Speakers experiences and get actionable insights of solutions that helped them overcome challenges on their journey in strategizing to strive for superior experiences for their customers.
Focus of the Summit
Understanding Customer Psychology
Data Driven Decision making
CX Maturity pathway Mapping
Strategies for ensuring Customer Loyalty
Humanizing Technology for better CX
Who should attend?
MD, CXO, VP, AVP, Heads of:
Consumer Insights & Analytics
Contact Centre Product Development
Innovation & Technology
The summit will be attended by 150+ participants from BFSI – Fintech & Financial Services, NBFC, Aviation, IT & BPM, Telecommunication, E-commerce, Healthcare, Food & Beverages, D2C, Retail, Pharmaceuticals, Tourism & Hospitality so on and so forth.
User Experience Solutions
Data Security Solutions
CX Process Improvement Solutions
Customer Experience Management Solutions
Customer Retention Solutions
Managing Director, Lead - CN Song Growth Markets
Managing Director Docon API Holdings
Chief Customer Service Officer - Sr. VP
GTPL Hathway Ltd.
Sr. VP & Head of CX
Bajaj Allianz General Insurance Co. Ltd.
SVP and Head - Customer Operations
Tata AIA Life Insurance Co. Ltd.
Co-Founder and CEO
Co-founder & Chief Marketing Technologist
Chief Marketing & Strategy Officer
Fino Payments Bank
Founding Team Member & CMO
Rahul Kumar Singh
Vice President Product & Strategy
Tubelight Communication Ltd.
Bismay K Mohapatra
Satish Sathyanarayana J.
Customer Experience Consultant
Kshyana P Mohapatra
SVP, E-Commerce & Digital Marketing
VP Content, Marketing & Communications
blinkX by JM Financial
Aalok R Pradhan
Director - Customer Success
Pranavdatta V Natekar
Director, User Experience
CXO, Chief Customer Experience Officer and Global Head of Airport Ops-Air India, Board Member -AISATS
Air India Ltd.
Head of CX
Head of Customer Service
Co-Founder & Director
Playerzpot Media Pvt Ltd