Second Edition | 4th Edition CX Innovation & Technology Summit & Awards 2023

About Summit

It is said that customers are just people who want to be treated with Compassion. They are always looking for excellent human interactions and are willing to pay a price for it and also staying loyal.

Meeting shifting customer expectations and providing exceptional customer experiences are the top priority of every business today. A lot had changed post COVID 19 and the customer has become more flexible and more accepting of change as a whole. Having said that, business now need to learn how to meet heightened expectations and satisfy changing tastes.

In today's time, data driven decision making is the key to most challenges faced in the customer experience function. Analytical outcomes help businesses meet customer expectation and provide positives experiences that foster loyalty and boost customer retention.

The year 2022 has seen CX being driven by AI & IoT, leveraging technology driven solutions to challenges by building deeper connections with their customers.

Immersive & Hybrid experiences with the emergence of Metaverse is said to be the next evolution of social connection which will add a new realm to customer experience by integrating AR & VR.

A holistic strategy not eliminating the human element is a very necessary trait every customer experience should be stamped by. Humanizing technology is what the next big challenge seems to be.

Be part of this Summit to lean from our Speakers experiences and get actionable insights of solutions that helped them overcome challenges on their journey in strategizing to strive for superior experiences for their customers.

Our Partners

Focus of the Summit

Understanding Customer Psychology
Data Driven Decision making
Customer Centric
Transformation
Digital CX
CX Maturity pathway Mapping
Strategies for ensuring Customer Loyalty
Humanizing Technology for better CX

Who should attend?

MD, CXO, VP, AVP, Heads of:

Customer Experience
Customer Service
Customer Relationship
Customer Loyalty
Consumer Insights & Analytics
Operations
Contact Centre Product Development
Digital
Innovation & Technology
Marketing
User Experience

Industry Focus

The summit will be attended by 150+ participants from BFSI – Fintech & Financial Services, NBFC, Aviation, IT & BPM, Telecommunication, E-commerce, Healthcare, Food & Beverages, D2C, Retail, Pharmaceuticals, Tourism & Hospitality so on and so forth.