About Summit

It is said that customers are just people who want to be treated with Compassion. They are always looking for excellent human interactions and are willing to pay a price for it and also staying loyal.

Meeting shifting customer expectations and providing exceptional customer experiences are the top priority of every business today. A lot had changed post COVID 19 and the customer has become more flexible and more accepting of change as a whole. Having said that, business now need to learn how to meet heightened expectations and satisfy changing tastes.

In today's time, data driven decision making is the key to most challenges faced in the customer experience function. Analytical outcomes help businesses meet customer expectation and provide positives experiences that foster loyalty and boost customer retention.

The year 2022 has seen CX being driven by AI & IoT, leveraging technology driven solutions to challenges by building deeper connections with their customers.

Immersive & Hybrid experiences with the emergence of Metaverse is said to be the next evolution of social connection which will add a new realm to customer experience by integrating AR & VR.

A holistic strategy not eliminating the human element is a very necessary trait every customer experience should be stamped by. Humanizing technology is what the next big challenge seems to be.

Be part of this Summit to lean from our Speakers experiences and get actionable insights of solutions that helped them overcome challenges on their journey in strategizing to strive for superior experiences for their customers.

Our Partners

Focus of the Summit

  • Understanding Customer Psychology

  • Data Driven Decision making

  • Customer Centric

  • Transformation

  • Digital CX

  • CX Maturity pathway Mapping

  • Strategies for ensuring Customer Loyalty

  • Humanizing Technology for better CX

Who should attend?

MD, CXO, VP, AVP, Heads of:

  • Customer Experience

  • Customer Service

  • Customer Relationship

  • Customer Loyalty

  • Consumer Insights & Analytics

  • Operations

  • Contact Centre Product Development

  • Digital

  • Innovation & Technology

  • Marketing

  • User Experience

Industry Focus

The summit will be attended by 150+ participants from BFSI – Fintech & Financial Services, NBFC, Aviation, IT & BPM, Telecommunication, E-commerce, Healthcare, Food & Beverages, D2C, Retail, Pharmaceuticals, Tourism & Hospitality so on and so forth.


  • CRM

  • WhatsApp Solutions

  • Chatbot Solutions

  • SMS Solutions

  • E-mail Solutions

  • Voice Solutions

  • Marketing Automation

  • User Experience Solutions

  • Data Security Solutions

  • CX Process Improvement Solutions

  • Customer Experience Management Solutions

  • Digital Solutions

  • Salesforce Automation

  • Customer Retention Solutions

Our Speakers

Jayesh Pandey

Managing Director, Lead - CN Song Growth Markets

Akash Valia

Managing Director Docon API Holdings

Amit Shethia

Chief Customer Service Officer - Sr. VP
GTPL Hathway Ltd.

Ankit Goenka

Sr. VP & Head of CX
Bajaj Allianz General Insurance Co. Ltd.

Gayatri Nathan

SVP and Head - Customer Operations
Tata AIA Life Insurance Co. Ltd.

Ashton D'Cruz

Executve Director
Natwest Markets

Vishal Agarwal

Co-Founder and CEO

Biju Nambiar

Co-founder & Chief Marketing Technologist
Comsense Technologies

Ganesh Marve

Chief Marketing & Strategy Officer
Fusion Group

Anand Bhatia

Fino Payments Bank

Monish Debnath

Founding Team Member & CMO

Rahul Kumar Singh

Vice President Product & Strategy
Tubelight Communication Ltd.

Bismay K Mohapatra


Satish Sathyanarayana J.

Customer Experience Consultant
Comsense Technologies

Kshyana P Mohapatra


Francis Rodrigues

SVP, E-Commerce & Digital Marketing

Shweta Papriwal

VP Content, Marketing & Communications
blinkX by JM Financial

Aalok R Pradhan

Director - Customer Success

Pranavdatta V Natekar

Director, User Experience

Abhishek Sharma

Founder, RoboCHAMPS

Rajesh Dogra

CXO, Chief Customer Experience Officer and Global Head of Airport Ops-Air India, Board Member -AISATS
Air India Ltd.

Rajib Sen

Head of CX
Hero FinCorp

Naveen Abhishek

Head of Customer Service

Mitesh Gangar

Co-Founder & Director
Playerzpot Media Pvt Ltd

Ranjit Satyanath

Hippo Stores