About Summit

It is said that customers are just people who want to be treated with Compassion. They are always looking for excellent human interactions and are willing to pay a price for it and also staying loyal.

Meeting shifting customer expectations and providing exceptional customer experiences are the top priority of every business today. A lot had changed post COVID 19 and the customer has become more flexible and more accepting of change as a whole. Having said that, business now need to learn how to meet heightened expectations and satisfy changing tastes.

In today's time, data driven decision making is the key to most challenges faced in the customer experience function. Analytical outcomes help businesses meet customer expectation and provide positives experiences that foster loyalty and boost customer retention.

The year 2022 has seen CX being driven by AI & IoT, leveraging technology driven solutions to challenges by building deeper connections with their customers.

Immersive & Hybrid experiences with the emergence of Metaverse is said to be the next evolution of social connection which will add a new realm to customer experience by integrating AR & VR.

A holistic strategy not eliminating the human element is a very necessary trait every customer experience should be stamped by. Humanizing technology is what the next big challenge seems to be.

Be part of this Summit to lean from our Speakers experiences and get actionable insights of solutions that helped them overcome challenges on their journey in strategizing to strive for superior experiences for their customers.

Focus of the Summit

  • Understanding Customer Psychology

  • Data Driven Decision making

  • Customer Centric

  • Transformation

  • Digital CX

  • CX Maturity pathway Mapping

  • Strategies for ensuring Customer Loyalty

  • Humanizing Technology for better CX

Who should attend?

MD, CXO, VP, AVP, Heads of:

  • Customer Experience

  • Customer Service

  • Customer Relationship

  • Customer Loyalty

  • Consumer Insights & Analytics

  • Operations

  • Contact Centre Product Development

  • Digital

  • Innovation & Technology

  • Marketing

Our Partners

Our Speakers

Dipu KV

Senior President - Head Operations & Customer Service
Bajaj Allianz General Insurance

Vijaybahu Joshi

AVP - Head of Experience Design
Reliance Jio India

Nitin Jain

Head of Customer Experience (CS&L and Sales) for India & MiddleEast and Africa Mondelez International

Manish Shah

Vice President - Digital Customer Experience (DCX)

Sweety John

Director Quality International Business Units

Mihir Deshpande

Director - Corporate Strategy, Marketing, Digital Business
Thermo Fisher Scientific

Vivek Zakarde

Leader- Data Services (Data Engineering Data Science, Business Intelligence, AI, ML)
IKS Health

Shivangi Kamath

Head Process Excellence Bajaj Allianz Life Insurance

Seshnarayan Balduwa

Deputy Director - Call Center Operations SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Gurvinderjit Samra

Chief Business Officer
Tata CLiQ

Joseph Varkey

Lead Customer Experience
Raymond Limited

Dharmender Narang

Senior Vice President

Deepak Sharma

Chief Product Officer

Raghavendran R

Lead - Partner Sales Engineer

Vaibhav Rao

Regional Director Patient and Healthcare Experience Lead (CX) Asia

Taj Anwar

Vice President- National CS Operational, Head - Back Office Vodafone Idea Ltd.

Yash Paleja

Sr. VP - Head of Operations Broker Network
(4B Networks Pvt. Ltd.)

Suraj Shetty

Head of Customer Experience & Learning Development Ring

Aarohi Shetty

Regional Sales Manager - West

Bhanu Pratap Singh

Director of Engineering & COO
Tubelight Communications Ltd